Gaia Smart Cities - Gaia,Smart Feedback,Feedback,Customer Feedback,Citizen Feedback,Insights,Consumer Insights,Site Intelligence,Site Monitoring,Machine Learning,ML,Artificial Intelligence,AI,Internet of Things,IoT,Workflow Automation,Smart Cities,Smart Cities Solutions,Monitor Business KPIs,Ambient Feedback,Voice IoT,Smart Metering,Smart Meter,City Sensor Network,IoT Platform,E-Governance,Cloud Computing,SaaS Platform,Big Data Analytics,User Interactions,Streaming Sensor Data,Customer Experience Management,Citizen Experience Management ,E-Gov Platfroms,Citizen Platforms,Smart Metering,Utilities Data Management Platforms,Cold Chain,Health Care,Facilities,Transport,Public Infra,Retail,Smart Cities,Optimise Operations,Improve Business Performance,Enterprise SaaS Platform,Cognitive Cloud Platform,Cloud Platform,Data Analytics,Data Acquisition,Business Insights,Action Engine,Data Insights,Predictive Analysis,Simplify Operations,Seamless functionality ,Real Time Alerts,Online dashboard,Feedback Collecting Smileys,Web & Email Reports,Real-Time Monitoring ,Onsite performance diagnostics,Feedback response volumes ,Smiley feedback solution ,CX analytics,Enabling front line management,In-the moment,Customer Feedback,Capture your customers’ perceptions of your service performance,Pinpoint underperforming locations,Onsite performance diagnostics, satisfaction levels ,customers,employees,workplace happiness,Smiley feedback solution ,Uncover pain points,measurable and successful improvements.,Intuitive charts and graphs ,pinpoint fluctuations in service levels ,Live Sharing ,Happy Index trend ,Feedback Collecting Smileys, Smiley Terminal,exceptional ease of use and approachability.,Intelligent reporting,manage your service performance ,intuitive and interactive data analytics. ,Pinpoint issues,online dashboard,automated email reports.,key performance results,informative widgets,research long term trends ,pinpoint exact times ,analyze your past and current performance,Web & Email Reports,Interaction Reports,Real Time Alerts,Data transfer,,Smiley Touch™,feedback experience,Web Smileys™,capture user experiences.,Seamless functionality ,Open feedback, deeper insights ,Web & Email Reports,Interaction Reports,real-time CX insights. ,Forrestor,in-the-moment ,customer feedback collection ,CX analytics , enable decisive improvements that drive growth,standalone program,capturing and analyzing in-the-moment,contextual feedback data ,Convert Improvements Into Growth-,highest-value experiences ,optimize CX strategy ,customer operations,Deliver Seamless CX-,Unify digital and physical experiences ,customer journey using in-the-moment feedback ,identify areas of inconsistent CX.,Operationalize CX ,customer-facing channels, enabling frontline management ,competitive edge in today’s market.,align feedback strategy ,impact customer loyalty ,performance.,Identify ,collection touchpoints.,Determine data access, distribution, and alerting plans. ,In-The-Moment Feedback Capture,Engage with customers ,real-time experience ,,customer satisfaction ,Capture enriched contextual input ,Real-Time Monitoring ,critical customer interaction points ,Empower frontline teams and management , feedback with intelligent, timely alerts.,Compare performance ,Diagnose issues and improve customer ,contextualize feedback.,Customer Experience,Digital and physical harmonization,Reveal inconsistent performance patterns ,operation leaders ,CX strategy ,measure performance ,Know customer satisfaction ,escalate,Uncover patterns of customer feedback ,Drive improved resource and process decisions.,Onsite performance diagnostics,Pinpoint the trouble spots of underperforming locations ,Customer satisfaction ,Feedback response volumes

IOT & Artificial Intelligence
enabled Smart Feedback
Solutions
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Explicit feedback
from consumers
& citizens to monitor
business KPIs
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Implicit ambient feedback
from sites to monitor
process and business KPIs
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Voice IOT on the Edge
Machine Learning for
Multi Lingual Speech
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Award Winning
Team
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Enabling the Future of Smart Sites and Cognitive Workflow Automation

Gaia helps enterprises manage and optimize operations, improve business performance, and enhance experience for employees and customers using its AI+IoT powered Enterprise SaaS Platform - SmartFeedback.

SmartFeedback provides insights-as-a-service to deliver visibility into operational performance monitor, manage, and optimize assets, people, processes, and experiences at sites. It creates an unified enterprise view of operational and experiential performance and distributes the data/insight using mass-customized responsive Apps. Integration of Gaia's perceptive intelligent edge device and cognitive cloud platform allows for numerous complex use-cases to be instantiated on the same platform.

SmartFeedback enables digital and cognitive workflow automation with predictive analytics, to simplify operations, and predict, prioritize, and proactively manage processes. It helps unlock productivity of employees and the organization.

Smart Feedback
Consumer Insight

IOT, Human Machine Interface and Digital Channel Feedback for discrete event based data acquisition, real time analytics, and closed loop action engine.

Smart Feedback
Site Intelligence

IOT and Digital Channel Feedback for streaming data acquisition, real time analytics, and closed loop action engine.

Smart Cities
Solutions

IOT urban tech solutions for cities and governments and smart cities advisory.

Business Impact

Last Updated in Feb 2022

120

Cities in India with Client Deployments

6000+

Device End Nodes Monitored

40000+

Digital End Points Mapped

1+ Million

Workflows Managed

150+ Million

Discrete User Feedback Data Points Managed

250+ Million

Streaming Sensor Data Points Managed

30000+

Workforce managed

10+ Million

Citizens or Users Touched Daily

90+ Million

Square Feet Built Space Monitored

440+ Million

Square Feet City Urban Area Monitored

30%

Improvement in Efficiency Or Service Levels